Working with Upset Customers
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Managing Customer Expectations
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Managing a Customer Service Team
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.
Customer Service Foundations
In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
Customer Service Mastery: Delight Every Customer
In this course, Chris Croft focuses on sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele.
Creating Customer Value
In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value.
Quality Standards in Customer Service
Quality standards ensure your team provides a consistent level of service—and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement
Managing Customer Feedback
This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this important space.
Time Management Tips: Following Through
In this installment of the Time Management Tips series, learn how to determine why you’re procrastinating, form positive new behaviors, and get your time management back on track.
Time Management Tips: Scheduling
In this installment of the Time Management Tips series, productive leadership author and speaker Dave Crenshaw shares practical strategies for scheduling everything from meetings to learning opportunities.