Serving Customers Using Social Media
Join instructor Leslie O’Flahavan as she explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.
Customer Service Strategy
Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team.
Problem-Solving and Troubleshooting
In this course, Noah Fleming will teach critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Customer Service: Handling Abusive Customers
In this course, join customer service expert David Brownlee as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Using Customer Surveys To Improve Service
In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results.
Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Managing a Customer Contact Center
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success
Customer Service: Call Control Strategies
Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control
Using Assessments to Hire Customer Service Reps
In this course, customer service expert David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles.
Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
Working with Upset Customers
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Managing Customer Expectations
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Managing a Customer Service Team
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.
Customer Service Foundations
In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
Customer Service Mastery: Delight Every Customer
In this course, Chris Croft focuses on sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele.
Creating Customer Value
In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value.
Quality Standards in Customer Service
Quality standards ensure your team provides a consistent level of service—and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement
Managing Customer Feedback
This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this important space.
CourseInstructorSkills CoveredCourse DetailsRating
Customer Service LeadershipBrad ClevelandCustomer Service Management
Team leadership
1h7m
Intermediate
Customer AdvocacyBrad ClevelandCustomer Advocacy1h6m
Intermediate
Measuring The Value of Customer ServiceBrad ClevelandROI Strategies
Customer Service Management
1h12m
Intermediate
Managing Customer FeedbackBrad ClevelandFeedback Management54m
Intermediate
Quality Standards in Customer ServiceBrad ClevelandCustomer Service Management52m
Intermediate
Managing a Customer Contact CenterBrad ClevelandContact Centers1h26m
Intermediate
Customer Service StrategyBrad ClevelandCustomer Service Management
Business Strategy
51m
Intermediate
Creating Customer ValueNoah FlemingCustomer Value Creation32m
Advanced
Problem-Solving and TroubleshootingNoah FlemingTroubleshooting
Problem Solving
Customer Service
35m
Beginner
Customer Service FoundationsJeff Toister and MadecraftCustomer Service
Customer Support
1h11m
General
Phone-Based Customer ServiceJeff ToisterProfessional Phone Skills
Customer Service
48m
Intermediate
Working with Upset CustomersJeff ToisterEscalation Resolution
Customer Service
47m
General
Managing Customer ExpectationsJeff ToisterExpectations Management
Customer Service
21m
General
Managing a Customer Service TeamJeff ToisterCustomer Service Management1h
Intermediate
Innovative Customer Service TechniquesJeff ToisterCustomer Service43m
Intermediate
Using Customer Surveys To Improve ServiceJeff ToisterCustomer Surveys52m
Intermediate
Customer Service Mastery: Delight Every CustomerChris CroftCustomer service2h12m
Beginner
Customer Service: Call Control StrategiesMyra GoldenCall Control22m
Intermediate
Using Assessments to Hire Customer Service RepsDavid BrownleeCustomer Service Representatives
Hiring Practices
35m
Advanced
Tackling Intense Customer Service MomentsAfton Howard and
Madecraft
Customer Service
Difficult Situations
38m
General
Customer Service: Serving Customers Through Chat and TextLeslie O’FlahavanCustomer Service Systems38m
Intermediate
Customer Service: Handling Abusive CustomersDavid BrownleeDe-escalation36m
Beginner
Intermediate