Better You Learn

Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.

Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.

Have you ever worked with someone who never seemed to miss a deadline and often got things done early? In this course, Samantha Bennett will demystify how these deadline masters operate.

In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.

In this course, join Dorie Clark as she helps uncover why it’s hard to listen well, and how to develop the mindset of a good listener.

In this course, Amy Gallo shows you how to assess if voicing your disagreement with someone who has more power than you is the right course of action, and then how to do it in ways most likely to give you the best results.

This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations.