In this course, Eric Zackrison teaches the concepts of how personalities can be identified so that you can be more effective in your life and you work.

In this course, instructor Bonnie Biafore explains the fundamentals of project management, from establishing project goals and objectives and building a project plan to managing resources and work, meeting deadlines, and closing the project

In this course, workplace expert Amy Gallo goes over how to handle conflicts in a virtual and hybrid work environment.

In this course, executive educator Marlene Chism explains how to recognize high-conflict behaviors, irresponsible language and understand the cultural roadblocks that make it hard to manage and confront difficult behavior.

In this course, Dr. Ruth Dotian shows you practical leadership strategies to coach your team to learn, stretch, and grow.

In this course, instructor TJ Guttormsen introduces the art of de-escalation – how to mutually move from conflict to cooperation and reconciliation.

In this course, instructor Dana Robinson will explore the essential skills of satisfying, delighting, and retaining your clients and customers following the principles of escalation management.