In this course, instructor TJ Guttormsen introduces the art of de-escalation – how to mutually move from conflict to cooperation and reconciliation.

In this course, instructor Dana Robinson will explore the essential skills of satisfying, delighting, and retaining your clients and customers following the principles of escalation management.

In this course, instructor Dorie Clark shares frameworks and strategies to help you make strategic thinking a daily habit.

In this course, learn how to recognize the signs of conflict and apply problem-solving strategies with veteran HR leader Laurie Ruettimann.

In this course, conflict expert Lynne Hurdle shows how to avoid common mistakes when resolving conflict.

In this course, Kwame Christian steps through how to gain the skills you need to lead and motivate anyone on your team.

In this course, conflict resolution strategist Lynne Hurdle gets you started on solving conflict avoidance problems.