Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
How To Get Things Done Ahead of Deadlines
Have you ever worked with someone who never seemed to miss a deadline and often got things done early? In this course, Samantha Bennett will demystify how these deadline masters operate.
Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Improving Your Listening Skills
In this course, join Dorie Clark as she helps uncover why it’s hard to listen well, and how to develop the mindset of a good listener.
Disagreeing with Someone Senior to You
In this course, Amy Gallo shows you how to assess if voicing your disagreement with someone who has more power than you is the right course of action, and then how to do it in ways most likely to give you the best results.
Communication Foundations
This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations.
Finding Your Time Management Style
In this course, productivity expert Dave Crenshaw expands upon the concepts covered in his other time management courses to help you boost your productivity by crafting a personalized approach to time management.
Time Management for Busy People
In this course, Sam Bennett shares how to take control of your calendar to get things completed and checked off your lists. Plus, Sam shares advanced time-management strategies, including how to reverse engineer your time.
Time Management for Greater Meaning and Happiness
In this course, Cassie Holmes shows you practical strategies for how to invest your time to cultivate more meaning, purpose, and joy in your days and weeks—even when you’re racing to meet a deadline.