Customer Service: Handling Abusive Customers
In this course, join customer service expert David Brownlee as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Using Customer Surveys To Improve Service
In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results.
Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
How To Get Things Done Ahead of Deadlines
Have you ever worked with someone who never seemed to miss a deadline and often got things done early? In this course, Samantha Bennett will demystify how these deadline masters operate.
Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Managing a Customer Contact Center
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success
Customer Service: Call Control Strategies
Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control
Using Assessments to Hire Customer Service Reps
In this course, customer service expert David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles.
Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.