Getting Organized for Peak Performance
Join Dr. Don Gilman as he shows you how to make the most of your time by getting a grip on your time management workflow and lending structure to your work environment
Getting Things Done
Join world-renowned productivity and time management expert David Allen as he walks you through his five-step process for Getting Things Done®.
Balancing Work and Life
In this course, author and productivity expert Dave Crenshaw explores smart strategies to improve focus at work and give yourself time to enjoy your time at home.
Time Management Tips: Teamwork
In this installment of the Time Management Tips series, Dave Crenshaw shares bite-sized tips for enhancing team collaboration by managing time more effectively.
Customer Service: Call Control Strategies
Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control
Using Assessments to Hire Customer Service Reps
In this course, customer service expert David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles.
Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
Working with Upset Customers
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Managing Customer Expectations
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Managing a Customer Service Team
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.