Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Managing a Customer Contact Center
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success
Customer Service: Call Control Strategies
Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control
Using Assessments to Hire Customer Service Reps
In this course, customer service expert David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles.
Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
Working with Upset Customers
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Managing Customer Expectations
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Managing a Customer Service Team
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.
Customer Service Foundations
In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
Customer Service Mastery: Delight Every Customer
In this course, Chris Croft focuses on sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele.