Time Management Tips: Teamwork
In this installment of the Time Management Tips series, Dave Crenshaw shares bite-sized tips for enhancing team collaboration by managing time more effectively.
In this installment of the Time Management Tips series, Dave Crenshaw shares bite-sized tips for enhancing team collaboration by managing time more effectively.
Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control
In this course, customer service expert David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles.
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.
In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
In this course, Chris Croft focuses on sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele.
In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value.