Using Customer Surveys To Improve Service
In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results.
Time Management: Working From Home
In this course, author and productivity expert Dave Crenshaw offers best practices for anyone who works full time or occasionally from home.
Giving and Receiving Feedback
In this course, psychologist and author Dr. Gemma Leigh Roberts first guides you through both how to receive feedback effectively—by tuning into a growth mindset, managing your emotional response to feedback, and implementing feedback.
Time Management for Managers
In this course, Dave Crenshaw offers managers at all levels practical strategies for efficient time management. Dave covers time management best practices for managing people, including delegating tasks, managing expectations, and establishing productive one-on-one meetings.
Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
How To Get Things Done Ahead of Deadlines
Have you ever worked with someone who never seemed to miss a deadline and often got things done early? In this course, Samantha Bennett will demystify how these deadline masters operate.
Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Improving Your Listening Skills
In this course, join Dorie Clark as she helps uncover why it’s hard to listen well, and how to develop the mindset of a good listener.
Disagreeing with Someone Senior to You
In this course, Amy Gallo shows you how to assess if voicing your disagreement with someone who has more power than you is the right course of action, and then how to do it in ways most likely to give you the best results.