Course | Instructor | Skills Covered | Course Details | Rating |
---|---|---|---|---|
Customer Service Leadership | Brad Cleveland | Customer Service Management Team leadership | 1h7m Intermediate | ![]() |
Customer Advocacy | Brad Cleveland | Customer Advocacy | 1h6m Intermediate | ![]() |
Measuring The Value of Customer Service | Brad Cleveland | ROI Strategies Customer Service Management | 1h12m Intermediate | ![]() |
Managing Customer Feedback | Brad Cleveland | Feedback Management | 54m Intermediate | ![]() |
Quality Standards in Customer Service | Brad Cleveland | Customer Service Management | 52m Intermediate | ![]() |
Managing a Customer Contact Center | Brad Cleveland | Contact Centers | 1h26m Intermediate | ![]() |
Creating Customer Value | Noah Fleming | Customer Value Creation | 32m Advanced | ![]() |
Customer Service Foundations | Jeff Toister and Madecraft | Customer Service Customer Support | 1h11m General | ![]() |
Phone-Based Customer Service | Jeff Toister | Professional Phone Skills Customer Service | 48m Intermediate | ![]() |
Working with Upset Customers | Jeff Toister | Escalation Resolution Customer Service | 47m General | ![]() |
Managing Customer Expectations | Jeff Toister | Expectations Management Customer Service | 21m General | ![]() |
Managing a Customer Service Team | Jeff Toister | Customer Service Management | 1h Intermediate | ![]() |
Customer Service Mastery: Delight Every Customer | Chris Croft | Customer service | 2h12m Beginner | ![]() |
Customer Service: Call Control Strategies | Myra Golden | Call Control | 22m Intermediate | ![]() |
Using Assessments to Hire Customer Service Reps | David Brownlee | Customer Service Representatives Hiring Practices | 35m Advanced | ![]() |
Tackling Intense Customer Service Moments | Afton Howard and Madecraft | Customer Service Difficult Situations | 38m General | ![]() |
Customer Service: Serving Customers Through Chat and Text | Leslie O’Flahavan | Customer Service Systems | 38m Intermediate | ![]() |