How To Manage Your Customer Queues
In this course, customer strategy expert Brad Cleveland empowers you as a manager, as well as your team, to navigate and respond effectively to customer queues.
Skills for Inclusive Conversations
Mary-Frances Winters offers a multistep process for building the skills necessary to engage in inclusive conversations.
Communicating Nonverbally
Join behavioral expert and author Vanessa Van Edwards as she shares how to spot and interpret nonverbal cues from others and how to take control of your own nonverbal communication.
Get More Done In Less Time
In this course, get expert time management advice from Chris Guillebeau, an author and entrepreneur who has unlocked the power of getting more accomplished without taking nearly as much time to do so.
Communicating with Charisma
In this course, negotiation and conflict resolution expert Kwame Christian shows how to apply a useful framework to open up an effective dialogue at work and facilitate understanding.
Serving Customers Using Social Media
Join instructor Leslie O’Flahavan as she explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.
Communicating with Confidence
In this course, negotiation and conflict resolution expert Kwame Christian shows how to apply a useful framework to open up an effective dialogue at work and facilitate understanding.
Transform Your Days with Strategic Time Blocking
This course teaches you how to design a flexible schedule that fits your lifestyle, making daily adherence a pleasure, not a chore.
Difficult Conversations: Talking about Race at Work
In this course, negotiation and conflict resolution expert Kwame Christian shows how to apply a useful framework to open up an effective dialogue at work and facilitate understanding.
Customer Service Strategy
Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team.