Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
How To Get Things Done Ahead of Deadlines
Have you ever worked with someone who never seemed to miss a deadline and often got things done early? In this course, Samantha Bennett will demystify how these deadline masters operate.
Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
Working with Upset Customers
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Managing Customer Expectations
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Customer Service Foundations
In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
Customer Service Mastery: Delight Every Customer
In this course, Chris Croft focuses on sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele.