Customer Service Strategy
Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team.
Managing a Customer Service Team
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.
Quality Standards in Customer Service
Quality standards ensure your team provides a consistent level of service—and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement
Measuring The Value of Customer Service
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization.
Customer Service Leadership
In this practical course, Brad Cleveland covers how to align customer service with your organization’s goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.