Quality Standards in Customer Service
Quality standards ensure your team provides a consistent level of service—and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement
Managing Customer Feedback
This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this important space.
Measuring The Value of Customer Service
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization.
Customer Advocacy
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions.
Customer Service Leadership
In this practical course, Brad Cleveland covers how to align customer service with your organization’s goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.