How To Manage Your Customer Queues
In this course, customer strategy expert Brad Cleveland empowers you as a manager, as well as your team, to navigate and respond effectively to customer queues.
Customer Service Strategy
Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team.
Managing a Customer Contact Center
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success