Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
Have you ever worked with someone who never seemed to miss a deadline and often got things done early? In this course, Samantha Bennett will demystify how these deadline masters operate.
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success
Join customer service trainer Myra Golden as she explains the reasons customer calls get out of hand, and introduces simple strategies to get you back in control
In this course, customer service expert David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles.
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
Customer service expert Jeff Toister shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line.
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals.