How To Manage Your Customer Queues
In this course, customer strategy expert Brad Cleveland empowers you as a manager, as well as your team, to navigate and respond effectively to customer queues.
Serving Customers Using Social Media
Join instructor Leslie O’Flahavan as she explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.
Customer Service Strategy
Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team.
Problem-Solving and Troubleshooting
In this course, Noah Fleming will teach critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Customer Service: Handling Abusive Customers
In this course, join customer service expert David Brownlee as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Using Customer Surveys To Improve Service
In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results.
Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.
Tackling Intense Customer Service Moments
In this course, Afton Howard covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks.
Managing a Customer Contact Center
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success