Creating Positive Conversations with Challenging Customers
Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation.
Talking to Customers
In this course, instructor Noah Fleming covers the skills you need most when engaging with your customers.
Communicating Through Disagreement
In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you’re able to effectively communicate through disagreements and achieve your intended outcomes.
Develop Interpersonal Skills for Inclusive Workplaces
In this course, professional development manager Sarah-SoonLing Blackburn shows you how to develop interpersonal skills such as self-awareness, dealing with disagreement, and deep listening, while engaging with colleagues one-on-one and in group settings.
Skills for Inclusive Conversations
Mary-Frances Winters offers a multistep process for building the skills necessary to engage in inclusive conversations.
Communicating Nonverbally
Join behavioral expert and author Vanessa Van Edwards as she shares how to spot and interpret nonverbal cues from others and how to take control of your own nonverbal communication.
Communicating with Charisma
In this course, negotiation and conflict resolution expert Kwame Christian shows how to apply a useful framework to open up an effective dialogue at work and facilitate understanding.
Communicating with Confidence
In this course, negotiation and conflict resolution expert Kwame Christian shows how to apply a useful framework to open up an effective dialogue at work and facilitate understanding.
Difficult Conversations: Talking about Race at Work
In this course, negotiation and conflict resolution expert Kwame Christian shows how to apply a useful framework to open up an effective dialogue at work and facilitate understanding.
Communicating About Culturally Sensitive Issues
In this course, Kwame Christian helps you build self-awareness and skills to navigate conversations about culturally sensitive topics and to generally communicate in a culturally sensitive way.