Communicating with Empathy
In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations.
How To Find An Extra Hour In Your Day
In this course, join instructor Samantha Bennett and she shows you how to identify what needs to get done, make important changes to your workflow, and quit procrastinating on the stuff that really matters.
Customer Service: Handling Abusive Customers
In this course, join customer service expert David Brownlee as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Communicating with Emotional Intelligence
In this course, Brenda Bailey-Hughes defines exactly what emotional intelligence is and how it can help you manage your emotions and build stronger relationships.
Using Customer Surveys To Improve Service
In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results.
Time Management: Working From Home
In this course, author and productivity expert Dave Crenshaw offers best practices for anyone who works full time or occasionally from home.
Giving and Receiving Feedback
In this course, psychologist and author Dr. Gemma Leigh Roberts first guides you through both how to receive feedback effectively—by tuning into a growth mindset, managing your emotional response to feedback, and implementing feedback.
Time Management for Managers
In this course, Dave Crenshaw offers managers at all levels practical strategies for efficient time management. Dave covers time management best practices for managing people, including delegating tasks, managing expectations, and establishing productive one-on-one meetings.
Innovative Customer Service Techniques
Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer.
Customer Service: Serving Customers Through Chat and Text
Instructor Leslie O’Flahavan walks through handling multiple conversations at one time, using real-world chats and texts.