| Interpersonal Communication | ||
| Instructor: Dorie Clark |  | |
| Released: 12/11/2020 | Course Details 37m Beginner | |
| Skills Covered Interpersonal Communication | Course Link | |
| Professional Certifications and Continuing Education Units (CEUs) Project Management Institute – PDUs: 0.5 hour National Association of State Boards of Accountancy (NASABA) – CPE: 1.8 | ||
| Communicating effectively isn’t an innate talent that some people have and others don’t—it’s something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, respond to critical feedback, and communicate across cultures. Learning objectives – Determine the most appropriate form of communication in a business situation. – Identify instances in which one mode of communication is preferable to another mode. – Explain the process involved in interpreting nonverbal cues. – Define terminology relating to interpersonal communication. – Distinguish between various communication approaches with individuals from other cultures. – Describe the factors that underlie interruptions during business meetings. – Examine the most appropriate ways to accept criticism. Source: LinkedIN Learning | ||
Communicating with Your Colleagues
How to make requests effectively
Make a request – not an order.
- Invest in favors first.
- Explain the context.
- Acknowledge it’s a favor.
- Point out where interests align.
- Express genuine gratitude.
When to use the phone or send an email
Honor the recipient’s preference.
When to Use Email
- Simple info to convey
- Different time zones
- Late at night
- Recipient is talkative
When to Use the Phone
- Brainstorming or troubleshooting
- Emotional conversation
How to interpret non verbal cues
Think of nonverbal cues as pieces of data.
- Open vs. closed body language – compare it with other data
- Where their feet are pointing – it tells them where they should go
- Mismatched expressions
- Expressions of contempt – rolled eyes, smirking
Communicating with Your Supervisor
How to manage expectations
- Rank your projects
- Make time estimates
- Compare estimations with your boss
- Confirm project deadlines
Get the guidance you need
- Discuss your communication
- Plan regular check-ins
- Develop an emergency plan
- Create a job reference guide
Ask your boss the right questions
“What can I be doing that’s most helpful to you right now?”
“How should I prioritize that?”
“Do you see anything I’m missing?”
Know when to listen and when to speak
When to Listen
- You don’t know the context
- You don’t have a strong opinion
When to Speak
- You have experience to offer
- You have resources to share
- You have a strong opinion
- You have a great question
Communicating in Tricky Situations
Communication and cultural differences
Cross-Cultural Communication Tips
- Does the culture value relationships or transactions?
- How direct is the communication style?
- Is the culture formal or informal?
How to handle an interruption
Why am I being interrupted and who is interrupting me?
Addressing Interruptions
- Discuss one on one
- Disrupt office culture
- Appoint “interruption monitor”
- Brainstorm before meeting
- Ask meeting facilitator to ensure people are heard
How to respond to critical feedback
Know Who To Take Feedback From
- Your boss
- Those you ask
If you ask for feedback, listen to it. Ignore all other feedback that is provided without your request.
Don’t respond immediately! Don’t attack once you receive feedback.
“Thank you for the feedback. I’d love to respond to this, but to do it justice, I want to think about it for a while.”
Prepare for Feedback
- Map out the worst-case scenario
- Draft possible responses
How to communicate as an introvert
Play to your strengths.
- Share your thoughts in writing before meetings.
- Ask a friend to advocate for you.
- Create talking points for yourself.
- Challenge yourself to participate.
- Meet one on one before bigger meetings.
 | Remember! To experience the full benefit of this guide, I highly recommend you watch the full training session. |
