Giving and Receiving Feedback

Giving and Receiving Feedback
Instructor: Dr. Gemma Leigh Roberts
Released: 7/30/2017	Course Details 28m General
Skills Covered Constructive Feedback		Course Link
Professional Certifications and Continuing Education Units (CEUs) N/A
All professionals are trying to get better at what they do. No matter where you work, or what your role, the only way to improve is with feedback. Giving—and receiving—feedback is a skill that’s relevant to every member of an organization. In this course, psychologist and author Dr. Gemma Leigh Roberts first guides you through both how to receive feedback effectively—by tuning into a growth mindset, managing your emotional response to feedback, and implementing feedback. Gemma then teaches you on how to effectively provide feedback by reducing bias, following a tested frame for giving feedback, and learning how to give feedback regularly. Join Gemma in this course and learn tips that will help lead you into a cycle of continuous development, and a growth mindset that can help propel your career and your relationships forward. Source: LinkedIN Learning

Receiving Feedback

Asking for feedback

Feedback
A process to help you get better, continue what you’re good at, and build better relationships.

Gather Feedback

People you trust
Stakeholders who can help you move forward
Those you admire
Someone with skills you’d like to develop

Ask for feedback in a specific area. Consider how the feedback will be delivered. Be gracious and grateful for feedback. Thank the person for sharing the feedback even if you don’t plan to use all of it. Ask multiple people for feedback. Look for indirect feedback, like nonverbal feedback. Be objective.

Creating a growth mindset with feedback

Fixed Mindset
Belief that people are born with a set level of competence, intelligence, and skill.

Growth Mindset
Belief that ability can be developed, talents can be learnt, and strengths can be enhanced.

Always focus on getting better. You can see challenges as an opportunity to become better.

Feedback Facts

It helps you improve
You’ll make mistakes
You won’t always like it or agree with it
You can choose how to interpret and use it

Productive Feedback
Specific, useful, and delivered with the intention of helping you develop or improve.

Unproductive Feedback
General, unhelpful, or delivered without positive intent.

Wait for the emotion to settle and then ask the question. Was the feedback specific, helpful, and delivered with positive intent?

Managing emotions during feedback

Our thoughts and feelings create the story we tell ourselves. Appreciate feedback and use it constructively, without fixating on it. We all make mistakes. We can all improve.

Take time to process
Don’t fixate
Separate opinion and fact
Focus on the future

Making changes with feedback

Decide what to take from the feedback.
Set a goal.
Consider how to achieve your goal.
Choose how to measure progress.

Providing Feedback

Following the five feedbacks steps

Providing Feedback

Prepare your message
Tailor communication
Focus on your tone
Explore facts and concrete examples
Listen well

Minimize bias when providing feedback

It takes 6 instances of positive feedback to counteract 1 piece of negative. Balance what’s gone well with opportunities for improvement. Be mindful of your delivery. Don’t assume you know the answers. Don’t shy away from difficult feedback. Don’t offer feedback when you don’t have any.

Providing simple and effective feedback

Informal Feedback
Unplanned advice and suggestions about what someone could do to move forward.

Make informal feedback part of everyday conversation. Keep feedback positive. Focus on intention. Use an approachable tone. Be honest and constructive. Make it a habit.

Creating a feedback strategy

Provide feedback periodically to:

Your direct reports
Project team
Mentees
Interns
Colleagues
Manager

Schedule time to meet with the person to provide feedback, ensuring you don’t cancel or postpone this time. Do you need to follow a specific format, like a performance review or can it be informal, like over a cup of coffee?

Be clear on your intention.