| Communicating Nonverbally | ||
| Instructor: Vanessa Van Edwards |  | |
| Released: 2/20/2020 | Course Details 27m General | |
| Skills Covered Body Language | Course Link | |
| Professional Certifications and Continuing Education Units (CEUs) N/A | ||
| People communicate constantly using nonverbal gestures, posture, movement, and facial expressions, but most people focus only on words. Join behavioral expert and author Vanessa Van Edwards as she shares how to spot and interpret nonverbal cues from others and how to take control of your own nonverbal communication. Vanessa also discusses how to read hidden emotions, how to show others you are engaged, and how to leverage your nonverbal communication. Learning objectives – The power of body language – What is nonverbal communication? – Reading people – Decoding body language cues – Sending the right nonverbal message – Reading and using positive body language – Sending positive nonverbal cues – Recognizing if someone is engaged – Using confident body language – Building rapport – Spotting negative body language – Changing your body language Source: LinkedIN Learning | ||
Nonverbal Communication
Decoding and encoding nonverbal signals
Decoding
Spotting nonverbal signals being sent to you
Encoding
Sending nonverbal signals to others
Nonverbal communication examples
Nonverbal communication is processed differently than verbal communication.
Why nonverbal communication matters
Strong nonverbal communication affects everything.
Micropositive Nonverbal Communication
Sending positive nonverbal signals
We send nonverbal messages through body language, facial expressions, and voice tone.
Micropositives
Small nonverbal signals of engagement, rapport, and curiosity.
How to know if someone is engaged
- Head tilt – they are truly listening to you
- Triple nod – show agreement and engagement – must be a slow nod
How to use confident body language
Nonverbal Enthusiasm
Nonverbal displays of excitement and confidence
- Head – slowly nod
- Shoulders – down and relax
- Knees and toes – move towards the person
- Eyes – make eye contact
- Ear – listen and pay attention to tone
- Mouth – cheer, say hello
- Nose – take deep breaths
How to build rapport
Proxemics
How humans interact in space and physical environments.
- Public space – beyond 7 feet away – typically when we don’t know someone
- Social zone – 5 to 7 feet – can see facial expressions
- Personal zone – 1.5 to 5 feet away – most common zone – can shake hands
- Intimate – touch to 1.5 feet away – never cross that zone if uninvited
How to build rapport
- Use proxemic zones
- Move closer with a lean
- Touch to bridge space bubbles
Micronegative Nonverbal Communication
Identifying negative nonverbal signals
Micronegative
A subtle nonverbal cue that signals discomfort, disengagement, or dislike
Crossed arms, a frown, rolling eyes, sighing in exasperation, turning away, pursed lips, a sneer, and not giving eye contact.
Managers often don’t realize they are sending micronegatives.
How to know if someone is disengaged
Distancing
What someone does when they don’t like an idea, a person, or a thing.
Blocking
When we protect our body from an idea, a thing, or a person we do not like
How to know if someone is embarrassed
Universal signal for embarrassment is a forehead touch. When we’re embarrassed, we want to hide our face.
How to know if someone is nervous
When nervous, we do two things: move and protect.
Anxiety makes us jittery so we do these movements
- Pace back and forth
- Ring our hands
- Shake or jiggle our feet
- Crack our knuckles
Pacification Gesture
A nonverbal cue that helps us self-soothe
- Bite our nails
- Chew our lips
- Suck the inside of our teeth
- Suck on our pen
 | Remember! To experience the full benefit of this guide, I highly recommend you watch the full training session. |
